Global Cryptocurrency Exchange Bithumb to Strengthen Its Communication with Global Customers
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Bithumb Holds a Special Event for Newly Registered Users Following the Opening of Its Weibo Channel
SEOUL, South Korea, Dec. 19, 2018- Bithumb, a global cryptocurrency exchange with 4.3 million members from 125 countries worldwide, came forward with a plan to strengthen its communication with its customers.
Bithumb, with its primary business goal to “focus on the clients,“ supports six language systems on its official website including English, Korean, Chinese, Japanese, Spanish, and Hindi, in order to provide a more convenient service for its customers. It offers a 24-hour one-on-one inquiry service for foreign users through an online inquiry board, as well as consultative phone service with a team comprised of 300 professional consultants, the biggest in size in the industry. Bithumb has also received good reviews in areas such as system safety, usage convenience, and customer response speed.
In addition, Bithumb operates various SNS services to strengthen its communication with its customers. It provides various promotions, announcements, and even professional customized information about cryptocurrency and blockchain in real time through its SNS channels.
Bithumb secured the most number of fans among cryptocurrency exchanges worldwide and has recently passed the 300,000 mark in its number of fans on Facebook, along with its 200,000 fans on Twitter. On the other hand, it also started to offer services through its Weibo channel since December 10 to communicate with its Chinese customers.
Furthermore, Bithumb is holding an event for newly registered foreign users from the coming December 20th to January 21st as part of its plan to strength its communication with global customers. During the event period, it will give out Bithumb cash worth 20,000 KRW for members with accumulated trade volumes of 20 million KRW (around 17,700 USD) or more.
Andy Choi, the Head of Marketing Department of Bithumb, stated that “Bithumb will plan various services and events for the convenience of its foreign customers and strengthen its communication with customers even in the future.”
On the other hand, Bithumb recently sped up its expansion of business abroad, thereby strengthening its position as a global blockchain expert. It expects to forge a stock-style token exchange in the US during the first half of next year through cooperation with seriesOne, a US fintech company. Last October, its foreign subsidiary opened “Bithumb DEX“ in Hong Kong, a decentralized exchange.
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